• Website Builder Maintenance
    THIS IS A SCHEDULED EVENT Jan 23, 08:00 – 12:00 GMTJan 20, 11:57 GMTScheduled – We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain […]
  • Contol Panel login issues
    Jan 22, 14:57 GMTResolved – This incident has been resolved.Jan 22, 14:15 GMTMonitoring – A fix has been implemented and we are monitoring the results.Jan 22, 09:27 GMTInvestigating – Some customers may encounter the error "You failed the CAPTCHA" when attempting to log into the Fasthosts control panel. Our engineers are aware of this issue […]
  • Clustered Linux webserver down
    Jan 18, 23:40 GMTResolved – No further problems have been observed.Jan 18, 21:17 GMTMonitoring – The server is now operating normally and all website are back online.Jan 18, 20:46 GMTInvestigating – One of our Linux webservers, h3-stn-1011755 is currently down. All websites on this server are offline. Other servers are not affected by this outage.We […]
  • SPF Rejected Errors
    Jan 17, 16:05 GMTUpdate – As part of a recent change we have implemented stricter SPF checks. If someone is trying to email you from a system not included in their SPF record, it may be blocked. Previously, we allowed these emails to pass through even if they didn’t meet SPF checks. If you suspect […]
  • MySQL Servers
    Jan 17, 01:00 GMTCompleted – The scheduled maintenance has been completed.Jan 16, 23:00 GMTIn progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 16, 16:32 GMTUpdate – We will be undergoing scheduled maintenance during this time.Jan 16, 09:40 GMTScheduled – During this maintenance window we will be carrying out work […]
  • FTP Connections Failing
    Jan 16, 19:31 GMTResolved – With no further instances of this problem we are now closing the incident.Jan 16, 17:57 GMTMonitoring – We have identified the problem and implemented a fix. FTP is now working normally. We shall continue to monitor the service closely in case of any recurrence,Jan 16, 17:42 GMTInvestigating – FTP connections […]
  • SPF Rejected Errors
    Jan 16, 15:10 GMTResolved – This incident has been resolved.Jan 16, 14:41 GMTIdentified – Some customers are receiving SPF Rejected errors when sending email from our mail platforms. Our engineers have identified the cause of this issue and a fix has been put in place that should take effect shortly.
  • Shared Hosting Websites Unavailable
    Jan 10, 12:08 GMTResolved – This incident is now resolved and all services are back onlineJan 10, 11:31 GMTInvestigating – We are currently experiencing an issue with Legacy Linux & Windows websites returning a 'website unavailable ' error, our engineers are investigating this as a top priority and we hope to restore all services shortly.
  • Website Builder Maintenance
    Jan 9, 12:00 GMTCompleted – The scheduled maintenance has been completed.Jan 9, 08:00 GMTIn progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 7, 11:35 GMTScheduled – We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the […]
  • Linux Hosting 504 Errors
    Jan 8, 18:03 GMTResolved – This incident has been resolved.Jan 8, 17:39 GMTUpdate – Investigation is still ongoing.Jan 8, 13:29 GMTInvestigating – Some websites using our Linux Hosting platform will be producing a 504 Gateway Timeout error. Our engineers are aware of this issue and are working on it as a priority.